In the process of finding a property, we came across Jim. He was friendly and engaged in the requests we were making. He went above and beyond to find the required information and if he did not have an answer, he would ensure an appropriate answer came in a short period of time. We outlined several conditions on properties in order to minimize viewing properties that were of no interest to us. Based on this information, Jim was able to schedule appointments of properties of interest only and not waste our time. Mr. Pycha is very knowledgeable in the required documents, processes and mortgage requirements. He has made this experience an easy one for us.